Established in 1999



 

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     CPF - Milestones

     CPF Services - Milestones

 

BRANCH OFFICES
1981
Jurong & Toa Payoh Offices: Decentralisation of services began. First two branch offices opened to make it more convenient for customers. This was followed by three more in the 1980s.
1983
Bedok Office
1985
Ang Mo Kio Office
1989
Bukit Timah Office
1994
CPF Tampines Office/Building & Jurong Office/Building: Built to provide more spacious and comprehensive services at convenient locations. Replaced the Bedok and Jurong offices.
1997
CPF Bishan Office/Building: Replaced the smaller Ang Mo Kio and Toa Payoh offices.
2000
Woodlands Office: Will open at the end of 2000. Bukit Timah office will cease operation.
 
CUSTOMER SERVICE
1990
Advance Application for CPF Withdrawal: Allowed members to withdraw their CPF savings on their 55th birthday or soon after.
1991
Customer Service Officers: Specially-trained officers man the service counters at all CPF offices.
1994
One-Stop Service Centre: Service counters on different floors in CPF Building were relocated to the 2nd storey to provide customers with a one-stop service.
1995
Customer Service Department: A department specialising in customer service was set up. This underlined the importance placed on frontline services.
1996
CPF PhoneLine: Customers could have most of their enquiries answered by calling one number. 
1997
Extended Hours at Tampines Office: The office stayed opened until 7pm on Wednesdays to cater to customers who could not visit during normal working hours.
1999
6-Day Service from Mondays to Saturdays: For customer convenience. Implemented on a pilot basis at the CPF Main Office at end 1999 and extended to all branch offices in March 2000.
 
SELF SERVICES
1986
CPF PAL-Phone: Members could check their CPF accounts over the phone with a PIN.
1991
CPF PAL-Automated Information Machine (AIM): ATM-like terminals for members to check their CPF accounts and obtain CPF statements.
1994
PAL-Phone Goes Multilingual: Members could now transact and hear information in the other three languages - Chinese, Malay and Tamil.
1996
CPF PAL-Machine: More services and information for members with these multimedia machines which replaced the CPF PAL-AIM.
1997
CPF PAL-Internet: CPF services and information are made accessible anywhere in the world via the Internet.
2000
Half-Yearly Statement of Account on Internet: From 21 Jul 2000, members are able to view their half-yearly statement on PAL-Internet.