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 Community
Issues
 Insurance agents'
"survey" ruse
In recent days, there has been a debate on some insurance agents' use of
"survey" ruses to solicit personal information for the purpose
of selling insurance The local media as well as the general community have sought to
air their views on the matter.
Our task is not to comment on the issue, but to put information collected
from various sources here and let you form your own opinion.
Excerpt of a letter
by President, Life Insurance Association to The Straits Times 13 Sep 2000
"...The Life Insurance
Association viewed the news of the methods used by insurance agents to
obtain personal information from graduating students with great
disappointment. The means used by these agents certainly do not reflect
the high standard of professionalism that the life-insurance industry
strives to uphold among agents in Singapore.
"The use of false fronts to
solicit personal information from the public for the purpose of selling
insurance policies is not and has never been condoned by the LIA or the
life-insurance industry.
"The LIA takes the conduct of
insurance agents very seriously and has actively initiated and supported
various measures to help build and maintain a high level of
professionalism among agents.
"...The LIA believes strongly
in ongoing efforts to ensure that insurance agents conduct themselves in a
forthright and professional manner so as to provide the public with the
best possible service based on knowledge and trust."
TAN Suee Chieh,
President, Life Insurance Association
The Straits Times reported on 8 Sep 2000 that many fresh graduates
found themselves filling in what they thought were research-based
market or employment surveys when they returned to the National
University of Singapore (NUS) and the Nanyang Technological
University (NTU) to collect their convocation gowns.
But the graduates received a rude shock when insurance agents
started calling them up a few weeks later, asking them to buy
policies - using the same contact numbers provided in the surveys.
The two universities were not aware of the agents' presence during
the collection of convocation gowns. Neither were the students'
unions.
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