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     Survey on polyclinics in Singapore

Continued from FrontPage of Article

ANNEX A

 

KEY FINDINGS OF PATIENT SATISFACTION SURVEY

 

 

A          Value for Money for Overall Facilities and Service Quality

 

The following table shows the ratings on the Value for Money for Overall Facilities and Service Quality for each individual polyclinic.

　

Institution Overall Service Quality & Facilities (%) Mean
  5 4 3 2 1  
Excellent Good Satisfactory Poor Very Poor
AMK 7.3 70.9 21.8 - - 3.85
Bedok 21.6 64.8 13.6 - - 4.08
Bk Batok 14.3 62.5 23.2 - - 3.91
Bk Merah 12.5 58.9 28.6 - - 3.84
CCK 17.9 60.7 21.4 - - 3.96
Clementi 17.9 46.4 35.7 - - 3.82
Geylang - 43.2 55.7 1.1 - 3.42
Hougang 10.7 48.2 35.7 5.4 - 3.64
IOH 14.3 58.9 26.8 - - 3.88
Jurong 16.1 60.7 21.4 1.8 - 3.91
Marine Parade 14.3 64.3 21.4 - - 3.93
Pasir Ris 14.3 58.9 23.2 3.6 - 3.84
Queenstown 21.4 57.1 19.6 1.8 - 3.98
Sengkang 17.5 57.9 24.6 - - 3.93
Tampines 2.3 64.8 33 - - 3.69
Toa Payoh 19.6 51.8 26.8 - - 3.86
Woodlands 15.8 45.6 38.6 - - 3.77
Yishun 5.5 61.8 32.7 - - 3.73

　

　

B Overall Experience

The following table shows the experience ratings for individual polyclinic.

　

Polyclinic Overall Experience Level (%) Mean
  5 4 3 2 1  
Better than expected Slightly above my expectation Neither above or below my expectation Slightly below my expectation Worst than expected
AMK 14.5 69.1 14.5 1.7 - 3.96
Bedok 23.9 67 9.1 - - 4.15
Bk Batok 19.6 46.4 32.1 1.8 - 3.84
Bk Merah 30.4 50 19.6 - - 4.11
CCK 28.6 44.6 23.2 1.8 1.8 3.96
Clementi 17.9 66.1 16.1 - - 4.02
Geylang 4.5 47.7 46.6 1.1 - 3.56
Hougang 8.9 67.9 21.4 1.8 - 3.84
IOH 1.8 55.4 41.1 1.8 - 3.57
Jurong 25 44.6 23.2 7.1 - 3.88
Marine Parade 19.6 57.1 23.2 - - 3.96
Pasir Ris 14.3 55.4 26.8 1.8 1.8 3.79
Queenstown 14.3 53.6 30.4 1.8 - 3.8
Sengkang 12.3 66.7 21.1 - - 3.91
Tampines 11.4 64.8 20.5 3.4 - 3.84
Toa Payoh 21.4 67.9 10.7 - - 4.11
Woodlands 10.5 59.6 28.1 - 1.8 3.77
Yishun 3.6 54.5 41.8 - - 3.62

　

　

C Recommendation Level

The following table shows the level of recommendation for each individual polyclinic.

　

Polyclinic Level of Recommendation (%) Mean
  5 4 3 2 1  
Strongly recommend Likely to recommend Neither recommend nor not recommend Unlikely to recommend Will not recommend
AMK 7.3 52.7 30.9 9.1 - 3.58
Bedok 30.7 38.6 26.1 4.5 - 3.95
Bk Batok 17.9 48.2 25 5.4 3.6 3.71
Bk Merah 23.2 46.4 25 3.6 1.8 3.86
CCK 26.8 33.9 32.1 1.8 5.4 3.75
Clementi 19.6 33.9 33.9 5.4 7.1 3.54
Geylang - 31.8 56.8 9.1 2.3 3.18
Hougang 1.8 62.5 30.4 1.8 3.6 3.57
IOH 1.8 71.4 25 - 1.8 3.71
Jurong 30.4 33.9 26.8 8.9 - 3.86
Marine Parade 32.1 37.5 28.6 1.8 - 4
Pasir Ris 23.2 32.1 39.3 - 5.4 3.68
Queenstown 10.7 55.4 25 3.6 5.4 3.63
Sengkang 22.8 45.6 28.1 - 3.5 3.84
Tampines 8 35.2 47.7 3.4 5.7 3.36
Toa Payoh 8.9 41.1 23.2 7.1 19.6 3.13
Woodlands 19.3 42.1 26.3 - 12.3 3.56
Yishun 3.6 52.7 29.1 1.8 12.7 3.33

　

ANNEX B

Patient Attendances at Polyclinics
(November 2006)

　

Polyclinics All Attendances Diagnostic Category
Acute Chronic Non-morbid
All Polyclinics 317,755 103,884 154,236 59,635
    33% 49% 19%
Ang Mo Kio Polyclinic 27,041 8,366 12,278 6,397
    31% 45% 24%
Bedok Polyclinic 21,997 7,266 12,463 2,268
    33% 57% 10%
Bukit Batok Polyclinic 16,388 5,905 5,914 4,569
    36% 36% 28%
Bukit Merah Polyclinic 14,128 3,800 8,477 1,851
    27% 60% 13%
Choa Chu Kang Polyclinic 20,252 7,763 7,972 4,517
    38% 39% 22%
Clementi Polyclinic 15,151 4,960 6,886 3,305
    33% 45% 22%
Geylang Polyclinic 18,197 5,587 10,867 1,743
    31% 60% 10%
Hougang Polyclinic 21,776 5,865 10,200 5,711
    27% 47% 26%
Jurong Polyclinic 24,275 8,500 10,598 5,177
    35% 44% 21%
Marine Parade Polyclinic 10,393 2,656 6,550 1,187
    26% 63% 11%
Outram Polyclinic 10,550 2,292 7,251 1,007
    22% 69% 10%
Pasir Ris Polyclinic 12,166 4,961 5,912 1,293
    41% 49% 11%
Queenstown Polyclinic 9,345 2,648 5,896 801
    28% 63% 9%
Sengkang Polyclinic 13,849 5,685 6,322 1,842
    41% 46% 13%
Tampines Polyclinic 21,203 6,317 12,476 2,410
    30% 59% 11%
Toa Payoh Polyclinic 17,222 4,790 8,177 4,255
    28% 47% 25%
Woodlands Polyclinic 22,052 8,518 7,658 5,876
    39% 35% 27%
Yishun Polyclinic 21,770 8,005 8,339 5,426
    37% 38% 25%

　

ANNEX C

Polyclinics Waiting Times Survey
JUL-SEP 2006

　

Polyclinic Registration Waiting Time (minutes) Consultation Waiting Time (minutes)
Median 95th Percentile Median 95th Percentile
 Ang Mo Kio Polyclinic  2 7 39 76
 Bedok Polyclinic  6 27 26 43
 Bukit Batok Polyclinic  3 17 38 89
 Bukit Merah Polyclinic  6 19 27 79
 Choa Chu Kang Polyclinic  2 15 47 129
 Clementi Polyclinic  1 7 43 84
 Geylang Polyclinic  26 40 58 135
 Hougang Polyclinic  10 31 50 108
 Jurong Polyclinic  3 20 39 105
 Marine Parade Polyclinic  12 24 40 103
 Outram Polyclinic  18 31 37 93
 Pasir Ris Polyclinic  13 36 21 45
 Queenstown Polyclinic  6 15 24 57
 Sengkang Polyclinic  4 21 21 45
 Tampines Polyclinic  9 30 27 71
 Toa Payoh Polyclinic  3 15 34 80
 Woodlands Polyclinic  6 20 35 82
 Yishun Polyclinic  3 24 38 98

Source: www.moh.gov.sg Press Release 30 Dec 2006