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Source:
www.ida.gov.sg |
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Faster Password Reset, Added Security and New Public
Hotline for Users |
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Come 25 November 2007, Singaporeans who have
forgotten their Singapore Personal Access (or SingPass) password will be
able to get it reset almost immediately. |
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SingPass is a common online ID and password
for users to transact with the Government online. The enhanced SingPass
system will also have a single log-in page as compared to the current
two-step process. The new features were unveiled today (5 Nov 2007) by
the Ministry of Finance (MOF) and the Infocomm Development Authority of
Singapore (IDA). |
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The new features were added in response to
user feedback. Currently, users who have forgotten their passwords have
to go to a SingPass counter to have it reset, or submit their request
online for a new password to arrive by post four working days later. |
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Now they can receive a new password online
almost immediately. For added security, users are required to first
answer questions about themselves correctly, before receiving a code on
their pre-registered mobile phones and another code on the online
screen. Users can then use these codes together to reset their password. |
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Commenting on the new features for SingPass,
Ms Pauline Tan, Senior Director, Government Chief Information Office of
the IDA said, "With increased online connectivity and mobility among
infocomm users, the Government has to ensure that SingPass continues to
serve users effectively and efficiently when they access government
e-services." |
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Since the launch of SingPass in March 2003,
the total volume of SingPass authentication transactions have increased
from 4.5 million in 2003 to 18.9 million in 2006, representing a more
than three-fold increase in usage over four years. The SingPass system
today has three million registered users. |
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Starting from 25 November too, users can
call the new SingPass hotline 68877377 or e-mail
singpass-helpdesk@crimsonlogic.com if they have queries or require
assistance in using SingPass. |
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The new hotline, SingPass website and system
administration will be managed by CrimsonLogic Pte Ltd, who was
appointed by the Government through a competitive tender to develop,
operate and maintain SingPass in April 2006. SingPass was previously
managed by the Central Provident Fund Board. (More information on
SingPass at Annex A ) |
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"The Singpass system is still owned by the
Government. Safeguards will be put in place to ensure the continued
smooth management of the system as well as maintain the strict
confidentiality of user information," said Mr Fong Yong Kian, Director
(Managing for Excellence) of the MOF. |
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Service Downtime During System Migration |
There will be a planned data migration and
system cut-over for the new SingPass features to take effect. The
service downtime is planned over two Sunday mornings in November:
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11 November 2007 from 12:00 am to 9.30
am; and
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25 November 2007 from 12:00 am to 12:00
pm.
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During these service downtimes, users will
not be able to use their SingPass to log into e-services. The Government
seeks user understanding for the interruption of service. |
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JOINTLY ISSUED BY MINISTRY OF FINANCE AND
INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE |
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More..... |
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Source:
www.ida.gov.sg Media Release 5 Nov
2007 |
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FrontPage Edition: Sun 11 November 2007
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